Privacy Policy – How q789 Handles Your Personal Data

1. Introduction

At q789 we take the privacy of our players seriously — particularly our Pakistani users, who place a high degree of trust in a platform when they share personal and financial information with it. This Privacy Policy ("Policy") sets out in clear terms what personal data q789 collects from you, the purposes for which we use it, how long we keep it, who we share it with, and what rights you have in relation to your own information.

This Policy covers all personal data collected through q789.life, our mobile-optimised web platform, customer support communications, and any other q789 service channel through which personal data is submitted. It should be read alongside our Terms and Conditions, which govern your use of the q789 platform as a whole.

We update this Policy periodically to reflect changes in our data practices or applicable legal requirements. The date of the most recent revision is displayed at the top of this page. We will notify registered players of material changes through the platform or by email where practically possible before changes take effect.

2. Who We Are – The Data Controller

q789 operates the online gaming and sports betting platform at q789.life. For the purposes of data protection, q789 acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Our primary platform is designed to serve users in Pakistan and other permitted markets.

You can contact the q789 data team at any time using the details in Section 14 of this Policy. All data-related requests — including access requests, correction requests, and deletion requests — are handled by the q789 support team and escalated to the relevant technical team as required.

Where q789 uses third-party service providers to process personal data on our behalf — such as payment processors or identity verification providers — those providers act as data processors under contract with q789. They are permitted to use your data only for the specific purpose for which they are engaged and are bound by appropriate data protection obligations.

3. Personal Data We Collect

q789 collects personal data through two main channels: information you provide directly and information collected automatically when you use the platform. Below is a detailed breakdown of each category.

3.1 Information You Provide Directly

• Registration data: Your mobile number, chosen username, password (stored in encrypted form), date of birth, and any optional profile information you choose to add.
• Identity verification data: Where q789 requests identity verification, you may be asked to provide a copy of your CNIC (Computerised National Identity Card), passport, or other government-issued identity document, alongside a selfie or proof-of-life photograph.
• Payment information: Details of the payment methods you use on q789 — for example, your Easypaisa or JazzCash mobile number, or the last four digits of your bank card. q789 does not store full card numbers; payment transactions are processed by certified third-party payment processors.
• Support communications: The content of any messages, emails, or live chat conversations you have with the q789 support team, including any attachments you send.
• Promotion participation: Information submitted when you enter competitions, respond to surveys, or claim promotional offers on q789.

3.2 Information Collected Automatically

• Technical data: Your IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage data: Pages visited on q789, games played, bet amounts and outcomes, session duration, click paths, and feature usage patterns.
• Transaction data: Records of all deposits, withdrawals, bets, bonus claims, and other financial transactions on your q789 account.
• Cookies and similar technologies: Data collected through cookies and local storage as described in Section 9 of this Policy.
• Location data: General location information derived from your IP address. q789 does not collect precise GPS location data.

4. How q789 Uses Your Personal Data

Every piece of personal data that q789 collects is used for a specific, legitimate purpose. The table below sets out the main uses of your data and the reason we process it.

q789 does not use personal data for automated decision-making that produces significant legal effects on players, except where this is expressly required by law or where you have given explicit consent. Where automated tools are used in fraud detection, a human review process is available on request.

5. Legal Basis for Processing

q789 processes your personal data only where there is a valid legal basis to do so. The primary legal bases we rely on are:

• Contractual necessity: Processing that is necessary to perform the contract between you and q789 — including account management, transaction processing, and customer support. Without this processing, q789 cannot provide the service.
• Legal obligation: Processing that is required to comply with applicable law — including identity verification for anti-money laundering compliance, transaction record-keeping, and cooperation with regulatory or law enforcement authorities.
• Legitimate interests: Processing for purposes where q789 has a legitimate operational interest that is not overridden by your privacy rights — including fraud prevention, security monitoring, and platform analytics. We carry out a balancing assessment for each legitimate interest purpose to ensure your interests are adequately protected.
• Consent: Processing for purposes where we have obtained your specific, freely given, informed consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time.

6. Data Sharing – Who q789 Shares Your Data With

q789 does not sell your personal data to any third party for commercial purposes. We share your data only with the following categories of recipient, and only to the extent necessary for the stated purpose.

6.1 Payment Processors

To process deposits and withdrawals in PKR, q789 shares necessary transaction information with certified payment processors handling Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard transactions. These processors receive only the data required to complete the specific transaction and are bound by payment industry security standards.

6.2 Identity Verification Providers

Where identity verification is required, q789 may use a third-party verification service to check the authenticity of documents you submit. These providers operate under contract with q789 and are permitted to use your data only for the verification purpose.

6.3 Game Technology Providers

The games available on q789 are provided by third-party game studios. These providers may receive anonymised or pseudonymised gameplay data for the purpose of operating their games and ensuring RNG integrity. Personal identifying information is not shared with game providers beyond what is technically required to operate your session.

6.4 Fraud Prevention and Security

q789 uses specialised fraud detection and cybersecurity providers. Data shared with these providers is strictly limited to that necessary for detecting and preventing fraud, money laundering, and unauthorised access.

6.5 Legal and Regulatory Authorities

q789 will disclose personal data to law enforcement, regulatory authorities, courts, or other governmental bodies where required by applicable law or valid legal process. We will notify you of such disclosure where we are legally permitted to do so.

7. Data Retention – How Long We Keep Your Information

q789 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by law. The following general retention periods apply.

• Active account data: For as long as your q789 account remains open, plus a period of 5 years after account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: 7 years from the date of the transaction, in line with financial record-keeping obligations.
• Identity verification documents: For the duration of your account and for 5 years after closure. Verified documents may be retained for longer where required by law.
• Support communications: 3 years from the date of the communication, to enable resolution of any follow-up disputes.
• Marketing preference data: Until you withdraw consent or request deletion, whichever comes first.
• Technical and usage logs: Up to 13 months on a rolling basis, used for security monitoring and platform analytics.

When personal data is no longer required and there is no legal obligation to retain it, q789 will securely delete or irreversibly anonymise it. Anonymised data that can no longer be linked back to an individual may be retained indefinitely for statistical and analytical purposes.

8. Security – How q789 Protects Your Data

q789 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our core security measures include the following.

• 256-bit SSL/TLS encryption: All data transmitted between your device and q789's servers is encrypted using industry-standard TLS encryption. Look for the padlock icon in your browser's address bar whenever you use q789.
• Encrypted password storage: Passwords are never stored in plain text on q789. They are stored using strong one-way hashing with salting, meaning even q789 staff cannot see your password.
• Access controls: Access to personal data within q789 is restricted to staff who need it to perform their specific job function. All internal access is logged and subject to regular review.
• Payment security: Full payment card numbers are never stored on q789's servers. Card transactions are processed by PCI DSS-certified payment processors.
• Intrusion detection and monitoring: q789 operates continuous security monitoring to detect and respond to suspicious access attempts and potential data breaches.
• Regular security assessments: q789 conducts periodic security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.

9. Cookies and Similar Technologies

q789 uses cookies and similar local storage technologies to make the platform work properly, improve your experience, and gather analytics data. A cookie is a small text file placed on your device by a website — it allows the site to remember information about your visit, such as whether you are logged in or what your preferences are.

The cookies q789 uses fall into the following categories.

Most browsers allow you to manage cookie preferences through browser settings. Disabling essential cookies will affect your ability to use q789. Disabling analytics and functional cookies will not prevent you from using the platform but may affect the personalisation of your experience.

10. Marketing Communications

q789 may send you promotional communications — including information about new games, upcoming cricket betting markets, special offers, and bonuses — through SMS, email, or in-platform notifications, but only where you have consented to receive them.

At registration, you will have the opportunity to opt in to marketing communications. This is entirely optional and not a condition of creating your q789 account. You can also update your communication preferences at any time through your account settings or by contacting support.

If you wish to stop receiving marketing communications from q789, you can:

• Unsubscribe using the link included in any q789 marketing email.
• Reply STOP to any q789 SMS marketing message.
• Update your notification preferences in the q789 account settings.
• Contact q789 support at support@q789.life and request removal from all marketing lists.

Opting out of marketing communications does not affect your receipt of essential transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as a necessary part of operating your q789 account and cannot be disabled.

11. Your Rights Over Your Personal Data

As a q789 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at support@q789.life. We will respond within 30 days in most cases and will notify you if additional time is needed.

12. Minors and Age Verification

q789 is strictly a platform for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and ongoing account management processes, and we take this obligation seriously.

If a parent or guardian believes that a minor has accessed q789 or submitted personal data through the platform, please contact us immediately at support@q789.life. Upon confirmation, q789 will immediately close the account, delete the associated personal data to the extent possible under applicable law, and return any funds deposited by the minor to the payment source.

q789 recommends that parents and guardians use parental control software to prevent underage access to online gaming platforms. Devices shared with minors should be used with appropriate account access restrictions in place.

13. Changes to This Privacy Policy

q789 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The "Last Updated" date at the top of this page will be revised whenever changes are made.

For material changes that significantly affect how we use your personal data, q789 will provide advance notice — through the platform, by email, or both — at least 7 days before the changes take effect. Your continued use of q789 after the effective date of a change constitutes your acknowledgment of the updated Policy.

We recommend reviewing this Policy periodically — particularly before providing any significant new data to q789, such as identity documents or new payment methods. Keeping yourself informed is the best way to stay in control of your privacy on q789.

14. Contact Us – Data Queries and Complaints

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a complaint about how q789 has handled your personal data, please contact us using the details below. We aim to respond to all data-related queries within 30 days.

• Email: support@q789.life
• Subject line for data requests: Please use "Data Privacy Request – [Your q789 Username]" to help us locate your account quickly.
• Response time: Standard data queries within 30 days. Urgent security-related matters within 24 hours.
• Availability: q789 support is available 24 hours a day, 7 days a week including Pakistani public holidays.

If you are not satisfied with how q789 has handled your privacy complaint after going through our internal complaints process, you may have the right to escalate to the relevant data protection authority in your jurisdiction. Details of the applicable authority will be provided on request.

For information on responsible gaming tools and how q789 protects player wellbeing, please visit our Responsible Gaming page. For the full terms governing your use of the q789 platform, see our Terms and Conditions.